Why regulars matter more than new guests
A regular guest spends 67% more than a first-time visitor. They come more often, order more confidently, and bring friends. They’re also cheaper to serve.
But loyalty isn’t automatic. It’s built through hundreds of small moments: remembering a name, noting an allergy, knowing which table they prefer. Paper systems lose these details. Basic reservation software doesn’t track them at all.
bavoli builds guest profiles automatically from every reservation. Your team adds the details that matter. Over time, every guest has a story your restaurant can act on.
How it works
Profiles build automatically
Every time a guest books a table, bavoli creates or updates their profile. Name, contact info, visit count, and booking history are tracked without any extra work from your team.
Add the details that matter
Tag guests as VIPs, note their preferred table, record dietary restrictions, log allergies, or add any custom note. Your host stand has context before the guest walks in.
See the full picture
Pull up any guest and see their complete history: total visits, no-show rate, average party size, last visit date, and every note your team has added. All in one view.
Use it or export it
Your guest data is yours. Use it inside bavoli to deliver better service, or export it anytime as a CSV. No lock-in. No data hostage situations.
Know your guests like a neighborhood restaurant should
Big chains have entire teams for this. With bavoli, it is built into every reservation.
See every visit a guest has made -- dates, party sizes, tables seated, and any notes from previous visits. Know whether someone has been in twice or twenty times without asking.
Create your own tags -- VIP, press, industry, neighbor, birthday club -- whatever categories make sense for your restaurant. Filter and search guests by tag. Tags are flexible because every restaurant is different.
Record allergies, dietary preferences, and restrictions on the guest profile. When they book again, your kitchen and front of house already know. That kind of attention turns first-timers into regulars.
Your host can glance at a profile and greet guests by name, seat them at their usual table, and note their preferences. That takes three seconds and earns years of loyalty. No punch cards required.
Track birthdays, anniversaries, and other dates that matter to your guests. A small note on a reservation -- “anniversary dinner, table by the window” -- can make someone a customer for life.
Your guest list is your asset, not ours. Export all your guest data as a CSV anytime. If you ever leave bavoli, your data leaves with you. No lock-in. No fees to get your own data back.
Related: No-show protection · Reservations · All features