Why regulars matter more than new guests
A regular guest spends 67% more than a first-time visitor. They come more often, order more confidently, and bring friends. They’re also cheaper to serve — no menu explanations, no awkward pauses, no uncertainty.
But loyalty isn’t automatic. It’s built through hundreds of small moments: remembering a name, noting an allergy, knowing which table they prefer. Paper systems lose these details. Basic reservation software doesn’t track them at all.
bavoli builds guest profiles automatically from every reservation. Your team adds the details that matter. Over time, every guest has a story your restaurant can act on.
How bavoli helps
Automatic guest profiles
Every reservation creates or updates a guest profile. Visit count, booking history, party sizes — tracked without your team lifting a finger.
Personal details that stick
Record dietary restrictions, seating preferences, birthdays, anniversaries, and custom notes. When a guest books again, your host stand has context before they walk in.
VIP and custom tags
Tag guests as VIPs, press, locals, or anything that fits your restaurant. Filter your guest list by tag to understand who's coming in and how to prepare.
Data you own
Your guest list is yours. Export it anytime as CSV. Use it for personal outreach, holiday cards, or private event invitations. No lock-in, no middleman.
Key benefits
Stop relying on your server’s memory. Guest profiles give everyone on your team — hosts, servers, managers — the same context about who’s coming in tonight.
You can’t personally greet every guest when you’re in the weeds. But your host can glance at a profile and say “Welcome back, Mrs. Chen — your usual table by the garden?” That takes three seconds.
Birthdays, anniversaries, milestones — track dates that matter and deliver small gestures that feel big. A candle on a dessert costs nothing. Being remembered is priceless.
When a walk-in becomes a reservation next time, bavoli connects their profile. Their second visit already has context from their first.
This isn’t a points program. It’s genuine hospitality powered by good data. Your guests don’t need an app or a punch card. They just need to feel known.
Basic guest profiles are included on bavoli’s Free plan. Full tagging, dietary tracking, and unlimited profiles start at $20/month.
Related: Guest CRM · Reservations · All features